Technical Support
IP Connection Issues
If you encounter IP connection issues, please follow the steps below to check and resolve the problem:
- Ensure that the printer is connected to the internet. Check if the printer is connected to the network and ensure that the network connection is stable.
- Both the device and the printer need to be on the same network gateway for successful connection. Ensure that the device and printer are connected to the same network.
- Check if the printer's IP address is correct. Ensure that the IP address you entered is accurate and free of typos.
Network Connection Issues
If you are facing network connection issues, please follow the steps below to check and resolve the problem:
- Make sure your mobile device is connected to the internet, and the network is functioning properly.
Language Compatibility Issues
The current app supports Chinese and English languages, following the system language for switching. The default language is English.
- Open system settings - General - Language & Region - Switch language
Email Registration and Verification
If you encounter issues with not receiving SMS verification for email registration, please follow these steps to resolve the problem:
- Ensure your email inbox is accessible and there are no restrictions.
- If you don't receive the verification code, try using a different email address or request a resend of the verification code.
Problem of canceling account
If you no longer plan to use your account, you may consider logging out of your account
- The entrance to logout is: Login - Registration - "Cancel Account" in the upper right corner
- Enter the account password that needs to be logged out to complete the logout
- Please note that after logging out of your account, the account will be irreversibly deleted, so please use this function with caution
Contact Us
If you still encounter connection issues or have other technical support needs, please contact us. You can reach us through the following:
Our technical support team will do their best to resolve your issues and provide assistance.
Please note that technical support information may be updated based on demand and changes in services. Please check regularly for the latest information.