Technical Support

IP Connection Issues

If you encounter IP connection issues, please follow these steps to diagnose and resolve the problem:

• Ensure that the printer is online. Check if the printer is connected to the network, and verify that the network connection is stable.
• Both your device and the printer need to be on the same network gateway for a successful connection. Make sure your device and the printer are connected to the same network.
• Verify that the printer's IP address is correct. Ensure that the IP address you've entered is accurate and free of typos.

Bluetooth Connection Issues

If you encounter Bluetooth connection issues, please follow these steps to diagnose and resolve the problem:

• Confirm that the printer is powered on. Bluetooth connection requires the printer to be in the powered-on state.
• Enable the Bluetooth feature on your device and ensure that the Bluetooth connection is functioning correctly. Sometimes, restarting the Bluetooth feature can resolve connection issues.
• Attempt to re-pair your device and the printer's Bluetooth connection. Follow the pairing guidelines provided for your device and the printer.

Print Clarity Issues

If you encounter issues with print clarity when printing images or documents, you can enhance print clarity using these steps:

1. Access the app's settings.
2. Locate the "Image Print Clarity" option.
3. Adjust the clarity setting to a higher value for improved print quality.

Increasing the clarity setting will enhance the quality of your prints, ensuring that images and documents are sharper and clearer.

Switching Print Modes

You can switch print modes in the following locations:

• Connection Page: When connecting a device, you can select different print modes.
• Settings Page: In the app's settings, you can find the "Switch Mode" option to change print modes.

Switching print modes allows you to choose different settings based on your requirements for the best print results.

Sending Commands to the Printer

If you need to send custom commands to the printer, follow these steps:

1. In the text printing page, locate the "Open Hex Mode" button.
2. Click the "Open Hex Mode" button.
3. In Hex mode, you can input custom commands, then click the "Send" button to transmit the commands to the printer.

Using Hex mode allows you to send custom commands to meet specific printing requirements.

Contact Us

If you continue to experience connection issues or have other technical support needs, please get in touch with us. You can contact us using the following methods:

• Email: iosdev2023@icloud.com

Our technical support team will do their best to resolve your issues and provide assistance.

Please note that technical support information may be updated as per changes in requirements and services. Please check periodically for the latest information.